On 22nd January 2009 I emailed a complaint to the BBC Trust with the following brief covering note which ended:
I would be grateful if you would acknowledge receipt of this document
without delay.22/01/2009
As I had heard nothing from them a couple of days later, I thought that I had better just check up. Emailing messages with attachments can be a tricky business:
I emailed a complaint on Thursday 22nd Jan 2009 concerning Susan
Watts’ 20th Jan report on President Obama’s inaugural speech for
Newsnight. This was in the form of an MS Word attachment.I specifically asked for confirmation that this message, and the
complaint attached, had been received. Will you now please confirm
that it was received.26/01/2009
That produced the confirmation that I had originally asked for:
I can confirm that we have received your email, and will respond within
10 working days.26/01/2009
Rather than asking why it had taken two emails to obtain a one-sentence response, I thought that I had better be diplomatic, so I replied:
Many thanks for letting me know.
26/01/2009
It would seem unkind to personalise the problems that followed, so lets call the person who I was dealing with Dave, with the genuine job title Correspondence Adviser, BBC Trust Unit.
On the 30th January, just eight days after I had sent in my complaint, I received the following email from Dave: Continue reading »
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