Following on from my last post about the problems of making a complaint to the BBC about Susan Watt’s report on President Obama’s inauguration speech on Newsnight, time continued to slip by.Given the way in which my response to Mr Graham’s message had been mangled when I tried to send it via the BBC Complaints website, I hardly expected it receive a reply. So I searched around for some way of moving things on.Eventually I found that the BBC has a Complaints Coordinator, and I sent him the following message:
A month ago I attempted to make a complaint to the BBC concerning
Susan Watts´ report on President Obama´s inaugural speech, broadcast
by Newsnight on 20th January 2009. The extraordinary progress of this
matter through the BBC´s complaint system is reported on my blog
here:http://ccgi.newbery1.plus.com/blog/?p=157
http://ccgi.newbery1.plus.com/blog/?p=158
Would you please provide me with contact details of someone who can
help resolve this matter without further waste of time and
embarrassment to the BBC. All I want to do is respond to the message
that I received form Mr Graham of BBC Complaints and move on to the
next stage in the complaints procedure.I would be grateful for your help.
I pressed the send button at 12:55 on Monday 23rd February and just eight minutes later, at 13:03, the following reply had reached my mailbox: Continue reading »
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